Virgin Media Community

[DeafMan]

i am deaf there email problem problem problem

i first join this cable since at nottingham called diamond cable

anyone remember it ?

then NTL take over they wonderful service wow ever you seen

then virgin take over

wow big problem service slow crap poor service keep money money money

i use this cable more than 30 years

so soon will QUIT and moving somewhere might join BT

when email problem i try email them FAIL

they ask for PHONE wow how you believe they aware deaf can phone ?

they ask get use videocall in BSL

been 4 time call and waiting waiting waiting i keep eyes on videocall no one pick up

before NTL they service use minicom (textphone) wonderful

they virgin remove it wow shame on you

i been write letter to them many time and reply they say phone up

wth phone phone phone agian

they no deaf aware and dont understand what deaf mean, i been told look google what deaf mean

they are total poor service and will quit in soon when i moving will quit and join new BT that it

sad 30+ years use cable

they no think of customer, they only think of money money money

[DeafMan]

Same as me too, they very poor service, so soon i quit virgin and join BT soon i use this cable for 30+ years

[Martin_N]

Hi DeafMan,

Thank you for your post and welcome to the community. 

I'm very sorry for the issues you've had with your emails and contacting the team. 

We are more than happy to look into this. 

Can you expand on the specific issue you're having with regards to your email?

^Martin

[DeafMan]

dont working, your team have cup of cheap tea..... now i have second email problem. very poor service keep ask for stuipd phone

[DeafMan]

its second email now grrrrrrr

i cannot get in site for fix email setting

your email site play about change thing since NTL

since NTL wonderful easy get in and fix up

now your virgin where gone ? play about there there there say phone up come on i am deaf deaf you better look google what deaf mean

i many time letter to you reply say phone up

[Martin_N]

Hi DeafMan,

Thank you for your post. I'm very sorry for the password issue you're having with your email address.

Can you expand on the specific issue you're having? Is it a password reset issue? 

^Martin

[DeafMan]

i cannot get in your stupid online site keep fail fail fail

i cannot change password

i cannot access your email online

all your virgin media play about change things 

before NTL i can access in email site

why i pay £48 month for ????

i will quit and enough is enough with virgin media

when i moving then will quit

if you carry on take my bank then will take you court

i remember ask for remove phoneline you keep carry on take my bank for 3 month then say sorry give me one month free what clever you keep 2 month month clap clap you clever and rip people off with problem problem

before ntl they give me £9 off for deaf user now you remove shame on you

my 2 email are down when 3rd 4th 5th ?

[David_Bn]

Thanks for your posts @DeafMan, and I'm terribly sorry to read of the difficulties you've faced.

If you can please check out the purple envelope in the top right hand corner, I'll be willing to look into this for you and hopefully we can have it resolved in a timely manner.

Kindest regards,

David_Bn

[DeafMan]

i got reply from team in private message he say

""Re: Email password not working

Sadly Paul, I would have to advise that data protection has not been passed and I'd therefore have to advise you to call our team, on 0345 454 1111 or 150, where our team will be able to run through alternative data protection opens with you.

Kindest regards,

David""

oh PHONE  they virgin media team don't understand what deaf mean

they no aware what deaf

they must learn in google what deaf mean

phone phone phone come on virgin media

that why quit

and will sued then for rip us off

why i pay £48 for ?????

[DeafMan]

no working

they say in private message

"

Re: Email password not working

Sadly Paul, I would have to advise that data protection has not been passed and I'd therefore have to advise you to call our team, on 0345 454 1111 or 150, where our team will be able to run through alternative data protection opens with you.

Kindest regards,

David

"

wow phone, deaf can hear phone ? deaf can speak ?

wow believe all virgin media don't know what deaf mean !

why i pay £48 for ????