Hi @ShootingTrouble, thanks for posting and welcome back to our community.
Sorry to hear that you're currently unable to access your Virgin Media mailbox. For future reference, have you checked here, for any tips and advice? However, as you've reached out to us, I would like to take a closer look on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
Regards
Lee_R
