Kev
Of all the communication that I received on this issue, your detailed information in the PM proved to be the most valuable.
Unfortunately, it came a day too late whereby I was finally contacted and the same action was performed over the phone and resolved.
I sure you’ll agree that it is pathetic that the resolution was so simple and took less than 2 mins to implement. How on earth was this allowed to carry on for almost 6 weeks and constant chasing from the customer/requestor.
As the manager of the VM community, I expect you’ll be implementing some changes to your workforce and possibly some retraining.
Ive yet to have any response to the complaint that was raised. I expect that department are inundated if this is the level of service people get.
I feel as though I should receive yet another badge for all my continued wasted effort in following up on my own request.