Virgin Media Community

[MDL2387]

Hello All

I'm having the exact same trouble-namely, my other accounts "don't work". This "just happened" a few days ago-it was all working just fine, then it wasn't-and I'm absolutely sure I didn't change anything(why would I?!)...anyway, with a bit of digging on here I found Graham's excellent advice about account settings(thank you Graham!), and very daringly I altered the "imap" part, because that was(as far as I could see) the only bit that was potentially incorrect/out of date. And amazingly it worked! Everything back, other accounts "accessible", messages on view, the whole lot. Now 24 hours later, I'm back to square one with the same message that Rogman is getting about "authentication information" not working/accepted, although previously it DID work!. It also tells me to "Please change them", but what am I meant to change them to, if they worked yesterday?!

Any suggestions/advice gratefully received!

Kindest regards

Michael

[Graham_A]

 I have asked the VM Forum Team to refer these issues to their support team for investigation.

Look out for updates on this forum area.

[Jodi_S]

Hi MDL2387,

Welcome to our community and thanks for posting. Sorry to hear that you're having ongoing issues trying to access your other ntlworld email accounts.

Great to hear that our valued member @Graham_A has given some amazing advice with the email settings and how to change these already. 

Apologies that this solution has not resolved the issue and it has now come back 24 hours later. We will get this flagged with the relevant team for you.

I have located the link that @Graham_A has given you the advice on and I will get this sent off to see if there is anymore help we can offer to find a resolution to this issue.

It may be a short while before we respond, so we appreciate your patience.

Kind regards Jodi.