Showing results for 
Search instead for 
Did you mean: email account

Joining in


I have a email account which i use via my phone. I have just upgraded and my new phone is asking for a password which i dont have. I am also unable to reset it via the Virgin media website. 

I am still able to access the account via my old phone, emails are coming through and i can still send. 

How can i update the password to allow me to use the account on my new phone.

thanks in advance 


Forum Team
Forum Team

Hi @Juju1140 

Thanks for posting and welcome to the community.

Sorry to hear of the email issues.

If the email address we are discussing is not linked to an active account, there is a good chance it's either been deleted or it's set for deletion. 

I will send you a PM though to check everything and provide you the resolution.

Kind regards,

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill