on 09-03-2023 12:03
Hello,
I left Virgin Media in 2015, and also ceased to use a Virgin.net email account At the time I recall a message from Virgin that the e-mail accounts were not going to be usable after a certain date.
I set up a forwarding rule from my old Virgin.net email address to my new e-mail account.
In March 2023 I have started to receive hotel booking confirmation e-mails (from a well know travel website) forwarded from my long time disused / but still open Virgin.net account, that I have not made.
I can no longer access the Virgin.net email account.
Please could you advise on the process by which Virgin Media can suspend / delete my old Virgin.net e-mail account.
Answered! Go to Answer
on 09-03-2023 13:36
Hi @J1970
Thanks for sending me a message with the details. I have raised it to IT for you to delete the email address.
If there is anything further I can assist with, please let me know.
Best wishes.
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on 09-03-2023 12:28
Hi @J1970
Thanks for posting and welcome to the community.
I will send you a PM now to raise this to IT for the email to be deleted.
Best wishes.
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on 09-03-2023 13:36
Hi @J1970
Thanks for sending me a message with the details. I have raised it to IT for you to delete the email address.
If there is anything further I can assist with, please let me know.
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 09-03-2023 14:23
Many thanks John.
I understand that there is a website that I can go to check that this orphan email address has been deleted, but will IT provide any confirmation?
J1970
on 09-03-2023 18:04
IT have confirmed it's deleted 🙂
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on 09-03-2023 18:07
Many thanks for confirming this. Your help is much appreciated.