I'll try to provide a bit of history here:-
1) There were the original virgin.net email addresses, set up on the very old Virgin dial-up service, where the user was charged on connection but the email address was never actually associated with any Virgin account.
2) Then there were the virgin.net email addresses, set up on the Virgin ADSL National service, which were associated with a Virgin account.
(When Virgin sold off their ADSL service to Talk Talk the existing virgin.net email address remained active for 30 days if the customer moved to an ADSL service other than Talk Talk. If the customer did move to Talk Talk the virgin.net address remained active for 12 months. After these periods the email address should have been closed.)
3) However, if the customer chose to move to the Virgin cable service (if available), then providing a "move and transfer" was requested (this did not happen by default) the virgin.net email address could be associated with the new cable account.
In your situation I would assume that your virgin.net email address was set up under the original dial up service (scenario 1), where you never actually held an account with Virgin.
That being the case, it would be extremely difficult for Virgin to provide you with access to an email account without sufficient proof that you were the original user. Without any historical account data to prove you are legally entitled to use a legacy email address it will be close to impossible for Virgin to comply with Data Protection Regulations.
Even in the case of email addresses allocated under scenarios 2) & 3) there are certain conditions which must be met for the transfer of those to another account.
Source https://community.virginmedia.com/t5/Forum-Archive/Can-t-log-in-to-virgin-net-email/td-p/4140683/pag... post #40
- The email address in question must be active
- The disconnected account and active broadband account must have the same account holder
- It must be the account holder who contacts us
- Full DPA must be passed on both accounts
As you are unlikely to have an active Virgin account relating to your original virgin.net email address you will not be in a position to comply with at least one of the criteria noted above.
There are cases, even fairly recently, where a legacy virgin.net email address can be associated with a new Virgin cable account, but this does result in the loss of all other virginmedia.com email addresses associated with that account.
So it's still possible for VM to transfer email addresses to a different account, sadly just not in your case.
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