Good Afternoon Gary_S123,
Thanks for your post on our Community Forums and I'm sorry to see this post has gone unanswered for an extended period of time.
Can you please advise me if you've been able to access the VM Mail box since your most recent post?
If you're still struggling, can you please confirm that the mailbox is connected to your current, active Virgin Media subscription?
Kindest regards,
David_Bn