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Tines66
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Message 141 of 294
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Re: Unable to log into webmail

 

Device is up to date, I can access virginmedia account on chromebook and have updated password but still can't access email. I can access my email on my iphone.

Thanks for trying  to help - at least you replied 🙂

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Jg5
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Message 142 of 294
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Re: Unable to log into webmail

After my email was fixed with help from this forum a couple of weeks back, the same problem has re-occurred.  I've changed my password again but any assistance would be appreciated.

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Liannemark
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Message 143 of 294
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Re: Unable to log into webmail

I need my email restored.

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challwilliams
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Message 144 of 294
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Re: Unable to log into webmail

I've been unable to log into webmail since the 12th (mailbox unavailable) and you phone support was hopeless. Please can you help me get access to my email again?

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Glenn19635770
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Message 145 of 294
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Re: Unable to log into webmail

Phone support was diabolical but the guys on this site sorted me. Not racist..... but VM please bring customer support back to Britain.

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r2danny2
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Message 146 of 294
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Re: Unable to log into webmail

havent been able to logg in for over 10 days 

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Liannemark
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Message 147 of 294
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Re: Unable to log into webmail

Msg the mod who created thread, They fixed my email in about 1 or 2 hours.

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larksfors
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Message 148 of 294
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Re: Unable to log into webmail

hi i am trying to fix my friends email access  but to to verify my account on this community  i have hade to use my email address  as sending a link to here email address will of course not work  how can i get here email account fixed. here address is [Removed] .

you say reply to this post but of course i could not reply using here email details because i could not get here verified because the verification is sent to the email account that is currently locked.

hope you can help.

[Mod edit - removed personal information]

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Very Insightful Person
Very Insightful Person
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Message 149 of 294
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Re: Unable to log into webmail

You could start by not posting her personal email address on a public Forum.

I've flagged your post to the mods to have the email address removed.  However your friend will need to make an account on here.  She will need to pass DPA with VM before they can assist.

Tim

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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larksfors
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Message 150 of 294
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Re: Unable to log into webmail

sorry im new to this does DPA stand for data protection act then she will have to contact them by phone since she cant create an account here because the verification email will be sent to here none fuctioning email address and without that she will be unable to post.
thanks for your help.
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