Unable to log into email account

[CBWALL]

partner no longer has a virgin media account. He cannot sign in to his email account as he cannot remember his password.

[用心棒]

Have you tried resetting the password via this link Forgotten your Password? | Reset Here | Virgin Media?

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[Steven_L]

Hey CBWALL,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that your partner is having with their email account with us.

Has using the forgotten password link helped to get back into your account?

Kind Regards,

Steven_L