Unable to log in to Virginmedia email due to maximum connections exceeded

[YellowJules]

For the past few days, and out of the blue, I've been unable to log in to VirginMedia email.  Most of my email apps just hang and fail to log in without an error message but in my desktop email software (EMclient) a window pops up with the following:

Server says: Maximum number of connections from user+IP exceeded (mail_userip-connections=10)

I understand this to mean I'm logged into Virgin media email in too many apps, etc, so I've logged out of several apps and changed my password, which by default, I assume logs me out of the rest.  I've then attempted to log in.  Still no joy!

[用心棒 · Accepted solution]

Do keep in mind it is not just your IMAP client connections but also those of others within your home network contributing to this issue.

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[YellowJules]

Good to know thanks.

[Steven_L]

Thanks for your response @YellowJules.

Have you been able to get back into your email account since your last post?

Regards,

Steven_L