Virgin Media Community

[cyng98]

Yesterday I was suddenly informed my virgin.net mailbox was not available, and that I should make sure I used the correct password (which I hadn't changed). When I tried to login my password was not recognised, and when I tried to login to reset the password the answer to my security question was not accepted. I cannot login using billing information. Can you please help?

[Paulina_Z]

Hi @cyng98,

Welcome to our Community Forums! Thank you for your post, and I'm sorry to hear that you're having some issues with your mailbox at the moment! I can understand how frustrating this can be.

I was unable to locate your account at the moment, can you advise if you're an active Virgin Media broadband customer at the moment, or if you're a Former customer?

Please let us know, so we can advise further and see how we can help you. 

Thank you.