Hi @cyng98,
Welcome to our Community Forums! Thank you for your post, and I'm sorry to hear that you're having some issues with your mailbox at the moment! I can understand how frustrating this can be.
I was unable to locate your account at the moment, can you advise if you're an active Virgin Media broadband customer at the moment, or if you're a Former customer?
Please let us know, so we can advise further and see how we can help you.
Thank you.