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JoelD1
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Unable to access email

Hi, my wife has been unable to access her emails from her blueyonder account since Wednesday, she is receiving the below message:

Sorry! Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

She has reset her password twice and also tried multiple browsers to access her account with no success. Please can this be looked into?

Thank you

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Paul_DN
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Re: Unable to access email

Hi JoelD1,

 

 

Thank you for reaching out to us in our community, I am sorry to hear you have been unable to access your email account ,so I can help with this, I will send you an invite into a private chat, I will send this shortly, please click on the purple envelope to accept.

 

 

Regards

 

Paul.

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Paul_DN
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Re: Unable to access email

Hi JoelD1

 

 

,

Thanks for your details, I have reset this for you, please try again and then change the password so this doesn't happen again.

 

 

Regards

 

Paul

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