I have used Thunderbird on PC for many years with no issues.
Yesterday, the email app on my phone (Galaxy S20+) asked me for a password... something it has never done before. I couldn't remember it so decided to sort out later.
Once back at home, I opened TB and got this message... "Login to server imap.virginmedia.com with username **********@blueyonder.co.uk failed" I searched for the 'Saved Passwords'. There was a password there, but TB refused to allow it... giving me 'Retry' 'Enter New Password' and 'Cancel' I tried entering a new password but to no avail.
Uninstalled, then reinstalled TB... no joy. Same thing happens.
It's my main email, so all a bit annoying as I don't want to miss anything vital.
1. Error message I get is "Your mailbox is not available at the moment. Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices. If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111from any other phone and select option 2.For details about how much it costs to call our team from a Virgin Media home phone, visitvirginmedia.com/callcosts. Call costs from other networks and mobiles vary."