The server response was: SPAM Content Found (VM603) g6YTo6Cp20GBjg6YUoGUqW

[wacits]

I have a large family trying organise a family reunion, I am unable to reply to the email as the number of email in the cc and to is over 50. It is not feasible to split the recipients into  multiple emails as the email trail will not be consistent  for all users.

can I turn this off so I can send out the email

[goslow]

There is an info page here about sending bulk emails inc. some pointers on 'You can try not to be flagged as Spam'

https://www.virginmedia.com/help/billing-and-payments/how-to-send-an-email

but your error code suggests there is something within your email that is marking it as spam. Some past topics have mentioned things like URL links or signatures causing the issue or sending to addresses that bounce back.

It is VM's central systems causing the error message so you can't turn it off, only try to work out what is triggering the error code.

Some other past suggestions have mentioned to try attaching the content of the email as a PDF but it may depend on what exactly is causing the warning.

Some of the email experts on here may be able to tell you more in detail.

[Steven_L]

Hey @wacits,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with sending your email out as a bulk email, have you been able to send out the email with the help and link that @goslow provided in their last post?

Regards,

Steven_L
 

[wacits]

Will be difficult to edit the email every time it pings across the world and continents. 
where there is s bounced email address they are removed.

 Interestingly, some reportedly rejected email is only rejected from virginmedia  and not from other my other email address. 

i cannot be deleting signatures from every email. 

i cannot be deleting url in the emails as they are links to hotels etc where we are planning to go to.

 There must be other options.

[goslow]

---

@wacits wrote:

<snip>

 There must be other options.

---

Unfortunately there are not. VM's email system is not really fit for purpose. There is minimal support for it and what there is, is slow and cumbersome. It regularly throws up all sorts of glitches and problems of the type you have described. If it has begun flagging your emails as spam, the next thing it may well do is lock you out of your account, which then requires you to go through a password reset procedure. Switch to using another email address/service for your bulk emailing task, one that doesn't throw up these kinds of random problems. 

[coenoby]

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@wacits wrote:

 Interestingly, some reportedly rejected email is only rejected from virginmedia  and not from other my other email address. 

 There must be other options.

---

As @goslow has said, that VM603 error is generated by VM's outgoing spam filter because it has detected something in the email that makes it appear to be spam. VM seem very keen to make sure their email accounts are not used for sending spam and many people have reported that problem over the years.

That outgoing spam filter off is applied to all outgoing VM emails whether you are sending them from the VM Webmail service or using a third party email app such as Outlook.

There is no option to turn it off, although the filters seem to be updated regularly and you may find that you can send successfully in a day or two,

You have said:

"i cannot be deleting signatures from every email.

i cannot be deleting url in the emails as they are links to hotels etc where we are planning to go to".

However, if you are using the VM webmail service on the VM website to send and receive these emails you can switch off the option to include the orognal emails when using "reply". Doing that might well mean that you no longer send the supposed spam items.

If you want to try that sign into Webmail, click on the cog symbol to open Settings,

Then from the left hand menu click on "Email", then "Compose" and scroll down and untick the box against "Insert the original email text into a reply"

If you don't want to do that then sadly your only option is to use your alternative address to send these emails.

Coenoby

[wacits]

Even now, cousin emailed me with details of hotel with link to the hotel web site, i turned to forward the email to my wife also with a virgin account and it was denied!

[Molly_T]

Hi Wacits, welcome to the community! Thank you for posting! 

Thanks to the community for their insight and advice surrounding this topic.

Sorry to hear of your difficulties with the SPAM filter. 

If your email account has been flagged as SPAM or as having suspicious activity I would highly recommend you follow these steps:

1) Ensure you perform an anti-virus scan on all devices. 

2) Update the security information on the email address logins to something new, unique and secure. 

3) Also update your 'memorable word and memorable question' information for your email. 

This will ensure if there are any issues with Viruses you will secure the account and prevent further damage!

If you can please try these steps and let us know if there is any change in your ability to send the mail. 

We have a really handy help page on how to manage your email account which can be found here: How to manage my email account. There's a section specifically for how to send bulk email which you can read to ensure you are formatting the emails correctly to avoid this happening. 

If you do have any concerns the account has been hacked please see here: My Virgin media email has been hacked.

I hope this helps! Let us know how you get on and if we can offer further support. 

All the best. 

[用心棒]

If appropriate can you post just the domain part of the URL that is causing issue, for example if www.example.com/bookings  then just post www.example.com 

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[victorgoldfarb]

One way around this problem is to copy the contents of the email and send it by Smash, which is a free service for sending larger files than email can handle, but can be used for any emails regardless of size. It's a very reliable and safe service that I often use and it can send to multiple addresses simultaneously. I am not affiliated with it in any way. Link below. It's very simple to use.