Virgin Media Community

[shamick59]

Have Virgin turned off their spam filters?  I am getting so much spam in my ntlworld account. Don’t get anything on my gmail account  Any suggestions on how to stop this please?

[Corey_C]

Thanks for your post and for reaching out to the Community Forums, shamick59,  

Sorry to hear of the increased SPAM, have you updated the SPAM and filtering settings? https://www.virginmedia.com/help/virgin-media-mail-email-spam-settings

Cheers,

Corey C

[shamick59]

Yes have done this but makes no difference

[mikeyh68 · Accepted solution]

Makes no difference at all - there are so many posts about this excessive spam - email is becomming unusable . They just ignore the posts - absolute worst email out there .

[iantos]

Completely agree.

Ntlworld gets a dozen or so Spam emails a day and Gmail gets zero.

Applied loads of filters, checked the settings and blacklisted every Spam message sender.

Waste of time, why has it only started in the last month?

[Robbie34]

So far I've had thirteen today.  One day last week I was overwhelmed with so many i was unable to use my email. It is just getting stupid.  Why can't Virgin put a stop to these?

[shamick59]

Its ridiculous I have now had 32 just today  I have blocked them or  sent them to spam and I think that just makes it even worse

[Hayley_S]

Hello @shamick59,

Welcome back to the community page, thank you for posting on here.

I am sorry to see the issue with spam emails.

Please do change all your passwords and block and emails that look suspicious, there is nothing more we can really do regarding a spam email going out to customers. I understand it is frustrating but please do try to ignore these emails and hopefully enjoy the rest of your day.

Many thanks,

[mikeyh68]

How on earth can you say there is nothing you can do - you can see from the many posts this has only started over the last couple of weeks so something has happened your end not ours .

sort it out and stop passing the buck back to your customers !!!!!!!!

[shamick59]

Really, I can’t believe your comment. This is a service you offer to your customers. Gmail doesn’t seem to have this issue? Blocking emails makes no difference. How many times do I change my password - daily perhaps!  Your reply is an insult!!