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Spam email alert

Hi,

 

Until recently I had a rule setup in my outlook application to autoforward any messages from our daughters school via their email address [removed]. This has worked fine but now for some reason if the original email message contains the word Newsletter in the subject, it is being rejected by the VM mail server and treated as spam.

552 5.7.0 SPAM Content Found (VM603) 

How can this be fixed as I cannot add the other email address in question to the parentpay system as a second email address to get the same emails.

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

 

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Re: Spam email alert

Frequent updates to the matching data used by spam filters is likely to be responsible for this and will hopefully clear itself in 6, 12, or 24 hours.

If the problem persist you will need to wait for a  forum team member to liaise with their spam filtering service provide to resolve the issue; it would be of help to them if you post the unique string reference displayed in the spam content warning message here; it will look similar to KU0NhZOATHMokKU0Nhbsn1.

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Re: Spam email alert

Thanks

VM forum team: Problem still exists and would like some help please.

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Re: Spam email alert

Hi there abtrooper82

 

Thank you for visiting our community forum pages and for taking the time to post.

 

We are sorry to hear that you are experiencing some difficulty when sending emails. 

 

So that we can help it would be great if you could post the unique identifier displayed if possible.

 

Many thanks. 

David_Pn
Forum Team

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Re: Spam email alert

D5UoipUWQVaV8D5UoiuCnf

 

From the last reject email 25/09

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Re: Spam email alert

Thank you for getting back to us.

 

We are in touch with a specialist email team at the moment in order to try and find a resolution to this.

 

They have asked if you can provide the headers of the emails which are being rejected.

 

You can send these to us by following this link .

David_Pn
Forum Team

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Helpful Answer

Re: Spam email alert

@David_Pn, under which abuse type should the report be submitted and are the specialist email team aware that @abtrooper82 is unlikely to have the request header information because there is none; as nothing has been sent.

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Re: Spam email alert

Hello

I have deleted all the failed emails from my outlook account, and I think someone else has replied to your request and I agree with what they have said in terms of Email header information on something that was never sent. I will wait for the next email from the source to arrive and see if the problem still exists.

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Re: Spam email alert

Thanks @abtrooper82

 

Sounds like we may have been a bit confused with what the issue is and for that I do apologise. 

 

We have replied back to the specialist email team to see if they can suggest anything further. 

 

Please do keep us posted where possible. 

 

Cheers

Katie - Forum Team


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