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Some emails not downloading to my pc but are on the webmail

Quezzers
On our wavelength

on ‎02-01-2023 19:06

Some of my ntlworld emails are not downloading to my pc but if I go onto webmail they are there. I find this awkward having to sign in to virgin to check if an important email hasn't been downloaded. This happened again today when I didn't get emails from Microsoft and had to sign in to find them. How can I prevent this happening?

Quezzers.

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2 REPLIES 2

用心棒
Very Insightful Person
Very Insightful Person

‎02-01-2023 19:27 - edited ‎02-01-2023 19:28

Is the email client on your PC configured to use POP3?
Are other email clients used to access the same account and are they configured to use POP3 or IMAP?
Are the emails that fail to download in the account's Inbox folder?

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Steven_L
Forum Team
Forum Team
In response to 用心棒

on ‎03-01-2023 19:37

Hey Quezzers,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your emails at the moment, has the help from @用心棒, helped you to get all of your emails or are you still having issues?

Kind Regards,

Steven_L

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