Hi I am trying to resurrect an old Facebook account. In order to confirm my identity Facebook keep trying to send a code to my email address which is an old NTLworld address that I no longer use. However the email containing the code never arrives - I've tried several times, changed passwords etc and a friend of mine has also tried to send an email to it with no success, however I do appear to be able to receive spam emails. Any ideas?
make sure that ☰ > Settings > ▸ Email > SPAM Settings > Reject All SPAM messages is not selected FYI: default is Move message to Spam folder
select ☰ > Settings > ▸ Email > Filter Rules to confirm there are no unexpected rules listed Should you find any unexpected rules make a note of their function or deactivate them, assess the risks from them and take appropriate actions to counter then follow the advice here My Virgin Media account has been hacked
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