Not a single response from VM in 14 days! What's going on?
I have the same problem, as does my wife, different ntlworld address, different computer, different email client.
We've both tried smtp.virginmedia.com and smtp.ntlworld.com - no difference.
Would someone from VM please (a) respond and (b) tell us how long it will take to fix, i.e. is the problem in a queue waiting to be dealt with? Information closts nothing and is much appreciated. Lack of information is basically a form of rudeness to customers.
Come on VM!