Thank you to everyone who posted messages with suggestions to help me.
I was given hope from Virgin iT dept .. after days of trying to get thru.. buts not having an active broadband Acct this proved very difficult indeed. I was told this could be resolved .. given a repair ticket no.. and telephone number to ring for updates if it wasn’t resolved within 5 days.. what a load of waffle..the telephone number was the wrong dept I was told when I called ..so back to the beginning for me again.. finally got thru to IT dept again .. who told me they had cancelled my repair ticket.. and had also closed my email Acct.. I was told they can do this as I did not have an active broadband Acct (for over 3 years) so they closed my email and this us usually done after 90 days. A member had sent me a explanation that this would happen.. but army the time I actually thought it was being addressed by Virgin IT. How wrong was I !!! I was appalled by Virgin’s terrible service.. no warning beforehand.. they just pulled the plug..
thanks to all who tried to help me.