Redirection of emails from blue yonder to icloud

[4258bill]

Switched from virgin media 5 years ago due to house move no Virgin available at new house. Have been successfully using blue yonder email account since then. Just moved to new broadband provider and now can’t access blue yonder account. 30 years worth of history needs to be retained. 

Now my password doesn’t work. Happy to use iCloud going forward but need my emails to redirect to iCloud from blue yonder and to have access to historic emails. Was with Virgin for 20 odd years that’s about £20k so I think this is a reasonable request from an ex user.

Thank you I hope you can help?

[Natalie_L · Accepted solution]

Hi 4258bill,

Welcome to the community and thank you for posting. 

I am sorry to hear you do not have access to your email account. 

If the address has now been deactivated, I am afraid we will be unable to reactivate it however, we would be happy to take a look from our side to confirm the status.

To do this, I will pop you over a private message to the purple envelope on the top right of this page. 

Speak soon,