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MikeinUpton
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Recovery of accidentally deleted email address

I have accidentally deleted my wife's email account from our account. It is still live & forwarding on mail, as it was set up to do, but not showing up & cannot be logged into.

Virgin Media help desk state it cannot be recovered. Is this correct? Surely there must be a way of restoring it? 

Thanks

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用心棒
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Re: Recovery of accidentally deleted email address

Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond.

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Steven_L
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Re: Recovery of accidentally deleted email address

Hey @MikeinUpton,

 

Sorry to hear that this has happened, I will get in touch with our IT team and see if this is possible to have the email returned to service, this could take upto a week to be resolved.

 

I will need to send over a private message, so that we can clear account security and confirm the email address that you need to get back.

 

Regards

Steven_L

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