Hi, I am indeed a current customer - as I have been for the past 13 years.
The problem I am having is being looked at by Gareth_L in response to a separate post which I made, thank you.
The point I was making here was that if it is not true that legacy accounts are being closed down, then all of the helpdesk staff should be made aware of that, so that they stop giving out false information. There are many posts recently on this forum by longtime users who have suddenly not been able to access their accounts and have been given this explanation by the helpdesk.