Hallelujah, lets the bells ring across the land, light the bonfires, let the choirs sing out,put another shrimp on the barbie....
Mine seems to be working OK this morning. To put it into Big Brother style..
"Day 3 in the Virgin Media House.. it looks like whatever broke got fixed, or someone undid the change they made and broke things, either way the housemates gorged themselves on emails because who knows how long the good times will last."
Sorry folks, but the issue has still not been fixed. I've been having the problems for 3 days (maybe longer) now on both Windows Outlook Pop3 and Apple ipad imap. It seemed to be OK early today but has gone wrong again, with receive errors on one or two of my email accounts (not the same accounts every time). Message do eventually get through after several attempts.
I spoke to a Virgin Media person on the help desk yesterday for nearly an hour. She was unaware of anyone having these problems, but did her best to try and fix the problem but to no avail. She eventually suggested a paid for service of experts at VM who might be able to help.
Clearly there is a problem somewhere at VM with this, but no one seems to be officially acknowledging it.
No doubt it will mysteriously disappear as quickly as it appeared, with nothing being said. The fault status still says no known broadband problems in your area.!
Morning, I’ve been having problems signing in for days now. I’m not at all tech savvy. It’s been extremely frustrating and time consuming. Even to verify this account took multiple tries. Even if the emails appear, it doesn’t mean I can open them. Any update on this being rectified?
It's still not fixed and very intermittent. Emails do eventually come through, but let's face it the VM service is shocking when things go wrong, after 20 years of being with them I dread having to contact them.
I have been having this problem since yesterday morning. I cannot connect to webmail or using my two android devices trying to connect via IMAP and trying to connect to @ntlworld.com address. It's not my settings, nothing has changed and other family members with @ ntlworld.com address continue to be able to send and receive emails.
@Melissa_F this isnt isolated to a single user so it is pointless reaching out to any individual in this thread. The issues lies with Virgin Media please can you ensure some focus is placed on resolving this and escalated internally to the right team. We are all having the same problem.
It appears to me that there is blissful ignorance of this issue within Virgin Media.