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janniz
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Message 11 of 57
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Re: Problem with outlook

Microsoft Windows [Version 10.0.18362.418]
(c) 2019 Microsoft Corporation. All rights reserved.
C:\Users\janet>ping mail.csi.co.uk
Pinging mail.csi.co.uk [79.170.40.114] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 79.170.40.114:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

 

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Message 12 of 57
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Re: Problem with outlook

Traceroute not ping please. There is a difference.


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Message 13 of 57
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Re: Problem with outlook

Trace Statistics : traceroute to mail.csi.co.uk (79.170.40.114), 30 hops max, 38 byte packets
1 10.158.24.1 (10.158.24.1) 10.000 ms 10.000 ms 20.000 ms
2 winn-core-2a-xe-013-0.network.virginmedia.net (62.253.98.1) 20.000 ms 10.000 ms 10.000 ms
3 * * *
4 m686-mp2.cvx1-b.lis.dial.ntli.net (62.254.42.174) 10.000 ms 10.000 ms 10.000 ms
5 213.46.174.118 (213.46.174.118) 10.000 ms 10.000 ms 20.000 ms
6 ae3.cr-merak.lon5.bb.godaddy.com (62.115.152.103) 10.000 ms 10.000 ms 10.000 ms
7 ae1.dr-master.ld5.core.webfusion.com (87.230.113.9) 20.000 ms 20.000 ms 10.000 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
Trace complete.

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janniz
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Message 14 of 57
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Re: Problem with outlook

When I do a trace route on our other server mail.cablecomb.com it says the address is invalid

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Message 15 of 57
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Re: Problem with outlook

As I said before VM are not blocking the traffic to your ISP.  After line 4 in the traceroute your traffic leaves the VM server system. It doesn't reach your ISP in the same as it didn't in your first traceroute. Your ISP is blocking your IP address not VM. This traceroute is CONCLUSIVE proof of that.



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Message 16 of 57
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Re: Problem with outlook

Am I being dumb here, but my ISP is Virgin Media, or are you saying my mail server provider is blocking.  Please clarify as I will go back to them and let rip 

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Message 17 of 57
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Re: Problem with outlook

The ISP I was referring to and perhaps I should have said  ESP - is the service provider for your e-mail system (e-mail service provider) which is clearly not VM.  Apologies for my inelegant terminology. It is their servers that are blocking your traffic to them.  You need to show them your traceroutes. 

 

 



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Message 18 of 57
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Re: Problem with outlook

Thank you for clarifying this for me.  Much appreciated.  I will now go back to me ESP and let rip.

 

Janet

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Message 19 of 57
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Re: Problem with outlook

I understand your frustration. But letting rip is not a great idea. The ESP needs to check its firewalls to see if your IP is being blocked there. They'll need some hard evidence to convince them. That is where your "traceroutes" come in. Do come back and tell us what they tell you.

Add:  To get your home IP just type IP into a Google search box. Comes up automatically. Do not post your IP publicly.



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Message 20 of 57
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Re: Problem with outlook

With regards to the second server - The error in question normally suggests a DNS error rather than an outright block.

Here's what happens when I try (note I'm not sitting on a Virgin Media connection so I can't test their DNS - @HowardML can you try from your VM connection).

Tracing route to mail.cablecomb.com [79.170.40.151]
over a maximum of 30 hops:

  1     2 ms    <1 ms    <1 ms  BTHUB [192.168.1.254]
  2     *        *        *     Request timed out.
  3    33 ms    35 ms    33 ms  31.55.187.181
  4    34 ms    38 ms    76 ms  31.55.187.180
  5   111 ms    34 ms    33 ms  host213-121-192-98.ukcore.bt.net [213.121.192.98]
  6   143 ms   144 ms    33 ms  peer7-et-4-0-5.telehouse.ukcore.bt.net [194.72.16.130]
  7   125 ms    65 ms    33 ms  166-49-128-32.eu.bt.net [166.49.128.32]
  8    37 ms    77 ms    51 ms  ldn-b1-link.telia.net [213.248.97.48]
  9    98 ms    64 ms    34 ms  ldn-bb3-link.telia.net [62.115.114.234]
 10    39 ms    34 ms    33 ms  ldn-b5-link.telia.net [213.155.132.195]
 11    33 ms    34 ms    55 ms  ae0.cr-sargas.lon1.bb.godaddy.com [213.248.96.78]
 12    79 ms    46 ms    33 ms  ae0.cr-merak.lon5.bb.godaddy.com [87.230.113.1]
 13    40 ms    43 ms    92 ms  ae1.dr-master.ld5.core.webfusion.com [87.230.113.9]
 14    40 ms    40 ms    40 ms  mail151.extendcp.co.uk [79.170.40.151]

Trace complete.

Tim

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