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Very Insightful Person
Very Insightful Person
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Message 41 of 102
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Re: Possible problems sending email.

This is now showing as a major issue in service status - but surprisingly only for web mail. So some progress in acknowledging existence of an issue with VM mail officially. We need to watch this space!17marchfault.PNG

 

 

 



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tomgraybooks
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Message 42 of 102
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Re: Possible problems sending email.

Mine looks to be fixed now.

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AnthonyA
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Message 43 of 102
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Re: Possible problems sending email.

And again changing outgoing mail server back to smtp.ntlworld.com has got me going again. This is clearly down to Virgin who have wasted an awful lot of our time today and I hope they apologise.

 

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frustrated18
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Message 44 of 102
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Re: Possible problems sending email.

Manny3 had suggested trying smtp.ntlworld.com and it worked for me. I then switched back to smtp.virginmedia.com and that now works. So who knows what is going on. Certainly the folk at the call centre didn't.

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eastlmark
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Message 45 of 102
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Re: Possible problems sending email.

my backlog now been sent.

Surely they could have sent us a message saying there is a problem instead of us all assuming its an issue our end.

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mcuin
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Message 46 of 102
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Re: Possible problems sending email.

I think they have just resolved the smtp.virginmedia.com issue because my email sending now works. The call centre was initally useless, and at one point someone told me i had to pay £35 for someone to login onto my pc to solve the issue. I have written a serious complaint letter regarding that.

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Manny3
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Message 47 of 102
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Re: Possible problems sending email.

Good to hear it worked for you. Yeh dialing 150 for help was pointless. They really didn’t want to know. If it weren’t for that old laptop in the loft we would still be struggling now.
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nlav
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Message 48 of 102
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Re: Possible problems sending email.


@AnthonyAwrote:

And again changing outgoing mail server back to smtp.ntlworld.com has got me going again. This is clearly down to Virgin who have wasted an awful lot of our time today and I hope they apologise.

 


Plus one from me!

Soft words butter no parsnips, however, and rather than an empty apology I would like an accessible explanation of what went wrong and some reassurance that the problem will not recur. In particular, as pointed out above, will VM disable the ntlworld.com server?

I understand the four servers are there as a matter of history but some well-managed rationalisation seems necessary.

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Manny3
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Message 49 of 102
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Re: Possible problems sending email.

Correct I agree. It would best be kept as a backup when virginmedia outgoing server god down.
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ejehoward
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Message 50 of 102
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Re: Possible problems sending email.

Well I followed everyone else and switched back to smpt.ntlworld and it all work now, So I hope it stays that way!!