I see this had been getting some traction since my first post. Yes, mine was ROGER too.
I spent an hour and half on with Virgin Media Techincal Support last night. My password was changed twice in a day. I had some difficulty with the first of the three departments I spoke to. He believed that by just changing the password again that he had solved the problem. I have over 20 years of experience in IT and was not convinced. It took around 6-7 tried repeatedly asking to be transfer to 2nd line support as I knew that a simple password change would not resolve the issue. Eventually I was transfer to Gadget Rescue (please don't bother), pleasant enough but do not have the level of knowledge required.
Eventually I was passed to the Multi-Secure team (I may have got the name of that lost in translation). Rachel was very keen and did phone me back when she said she would today.
So. Let me tell you how to solve the problem before I comment further.
Go into My.VirginMedia.Com and if you're locked out, you can either answer the DOB and Security question to gain control back (goto to Update Settings and Account Details), or ring Tech Support and ask them to change your password.
Once you have control back, go into your Account Details and change your Secure Word and Secure Questions. That should (at least for now for me) solve the issue.
I originally thought this might be some kind of cross link database issue at first especially with the ongoing email outages in my area, but the sheer number of other issues that are the same here, it is a clearly a security problem.
1st line, Gadget Rescue and Mult-Secure DO NOT have access to the Virgin Media Community board, or at least they haven't been told. Considering the sheer number of complaints on this issue this is counterproductive, do something about it.
That's it. Good luck and if you need any help, I'm here.
