My virgin media account password has been reset by someone else several times since last Friday. Shortly after it happens, I lose access to my email and have to reset the password to regain access. I have also changed the recovery answer to a long random string which didn't help.
Is there some kind of exploit with the password reset system that allows an attacker to bypass the recovery question? The last two password reset emails even show a different name to the one from my account.
[MOD EDIT: Currently under investigation. Multiple threads merged]
Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your account, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
I see several posts about email accounts having passwords changed/
My Ntlworld account was affected last night. I have changed the password but I would like a security representative to contact me via DM to assure me that my account has not been compromised.
It's happening to lots of people, I've had mine changed twice.
Read the forum and you will see lots of similar posts, I've tried I few of the suggestions on other posts such as changing auto sign in to 5 mins length, changing passwords and security question, I've also enabled fingerprint log in on my phone.
Hopefully these steps help
Yes, it's happened twice so far.
The crazy thing is.......this is the only site that I know of that doesn't send an email to you asking
you to 'click the link' to verify that it was you who asked for the password to be changed.
Very poor security from Virgin and whats more worrying is they are in control of our internet access...........!