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RallyPanther
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Password Reset Failing

When attempting to reset the password for our Virgin Media account it fails and just keeps giving an opps... something has gone wrong page.

This has been happening for the last couple of days when attempting to reset the password.

I also can not find a suitable answer on the website on a customer service number to call.

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Smvs
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Re: Password Reset Failing

Same problem, emails have been blocked, received a letter to reset password and it won’t let me do it, because the email is blocked! Spent 2 days and many hours trying customer services, text support and messaging and they jusy say they are connecting me to correct people and I’m still in message 8 hours later.

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Alex_RM
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Re: Password Reset Failing

Hi RallyPanther,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to see you're having some issue resetting the password, so I can help with this I've popped you over a private message (purple envelope, top right hand corner)

 

Alex_Rm

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