Outgoing Authentication Issue

[StephenO]

Hello,

Anyone know if there is a known issue with Outgoing emails?

Since Friday14th October 2022 I keep getting the outgoing email needs server authentication password. I have not changed anything my end it just started doing this.

If it's a VM Issue then any idea when it will be sorted? I have important documents to send.

Steve

[用心棒]

As a temporary workaround use webmail to send important emails.

It would be helpful to see what, if any, error code is returned by the SMTP server in this situation. Open a Command Shell window and enter the following where username:password is replaced with your email address and password, i.e. richard.branson@virginmedia.com:Y54kpX5g:

curl -v smtps://smtp.virginmedia.com -u username:password

Do not post the resulting output here but instead review it for possible reported causes and then post just the redacted part here or the VM error code.

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[StephenO]

Seems to have been a VM issue as I have not made any changes. Tried it today and all working again.

[Carley_S]

Hi @StephenO

Glad to hear that this has resolved itself for you. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

[StephenO]

Oh well, thought it was too good to be true. Its happening again.

Steve

[Martin_N]

I'm very sorry that is happening again StephenO.

Is this to the same email address as you previously has the issue with? 

^Martin

[StephenO]

Hi Martin,

Yes the same.

Steve

[Reece_MH]

Hi @StephenO,

Thanks for confirming. I'm sorry to hear the issue has re-occurred. Have you been able to try the advice provided by @用心棒 so we can attempt to identify the cause of this issue?

Cheers,

[StephenO]

Yes. Did all that and no improvement

Steve

[用心棒]

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@StephenO wrote:

Yes. Did all that and no improvement
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The curl command produces a result, not an improvement. What was the result; only post the VM error code here?