Menu
Reply
gothichead
  • 1
  • 0
  • 0
Joining in
413 Views
Message 1 of 3
Flag for a moderator

Orphaned virgin.net email account

My 24 year old virgin.net email account has been hacked and someone with access to it has tried to change my Amazon password. They have also Of course changed the email password so I cannot access it.I spoke to 4 different people at Virginmedia to try to close the account but because I am not and never have been a Virginmedia  customer they all told me it cannot be done. Can anyone help please!

0 Kudos
Reply
Sasha_W
  • 1.37K
  • 62
  • 112
Forum Team (Retired)
Forum Team (Retired)
389 Views
Message 2 of 3
Flag for a moderator

Re: Orphaned virgin.net email account

Hi @gothichead

 

Welcome to the forum page and thanks for posting this on here. 

Incredibly sorry to hear this has happened to you and can appreciate this is not ideal at all. 

 

I will pop you over a PM so we can get this looked into further for you. 

Please look out for the purple envelope at the top right hand corner of your screen as this should take you to PM. 

 

Thanks 

Sasha - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Sasha_W
  • 1.37K
  • 62
  • 112
Forum Team (Retired)
Forum Team (Retired)
333 Views
Message 3 of 3
Flag for a moderator

Re: Orphaned virgin.net email account

Hi @gothichead

 

I have raised this as an IT ticket for you and have PM'd you over the details. 

 

I will keep you updated as soon as I get a response. 

 

Any more issues, please do let me know and I am more than happy to help. 

 

Thanks 🙂 

Sasha - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply