I signed up for a virgin email account when they started and seem to remember it was marketed at the time as an "e-mail address for life" ...and have been using my ....@virgin.net e-mail address ever since, quite happily. I even worked for Virgin for a while.
Then last week .. cut off ... no warning, no offer to upgrade, nothing ... just stopped.
It might have been polite to at least notify me?
No I'm not a VM customer and searching online suspect that it might be tagged as an "orphaned account"
Anyway of getting this back? Sign up for something?
There's no 'might' about it, it has been logged as an orphaned account ie one not associated with a live VM broadband subscription. Such accounts are prone to deletion at any time, indeed yours really should have been deleted some years ago.
I will escalate this to the forum team to contact you and see if anything can be done on a temporary basis, but the chances are not good.
I'm afraid neither, if your old mailbox and emails have been deleted then they are gone for good. If you were to sign up for a VM broadband account then you could get a new @virginmedia.com address (the old legacy virgin.net, ntlworld.com and blueyounder.com can't have new addresses created), but VM have a policy of never allowing old email addresses to be recycled, so even though your 'current' address wouldn't be in use any anyone else, it would be permanently marked as being unavailable.
Thanks for the thorough answer Jem, which I appreciate
Do Virgin Media give no consideration at all to the devastation this can cause to people's lives? As I mentioned I have both ongoing medical and legal issues all of which rely on that line of communication? ... both of which VM has chopped off without any prior warning.
Would it not be polite and ethical to at least consult and warn users before making this kind of change?