on 08-02-2023 10:42
I closed my ntlworld.com email 18 months ago and changed my address. Unfortunately I’m still receiving emails from ntlworld and some are quite horrendous and threatening. If I block this address, I seem to be also blocking my new email address….. WHY?
on 08-02-2023 15:59
issue has been flagged to the forum team who are best placed to help further; be aware it can take them a few hours / days to respond.
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on 08-02-2023 16:33
Thank you for reaching out to us here on the Community.
I am sorry to hear you are receiving these emails, we would be happy to assist further.
I will just need to take a few details so I am going to pop you over a private message. This will be available via the purple envelope on the top right of this page.
on 09-02-2023 14:24
Thank you for joining me on private message.
I am very happy we have been able to help.
Please do reach out if we can assist in the future.