on 10-03-2023 12:34
Since VM updated the email a short time ago, I cannot access old emails from pre 2012
I always used my emails to keep files safe,
there-are a couple of emails I need to access because of an old complaint. Is there any way of doing this?
I am annoyed that VM did not let anyone know this would happen.
Answered! Go to Answer
on 10-03-2023 15:14
@Carrla wrote:Since VM updated the email a short time ago, I cannot access old emails from pre 2012
⋮
Was not aware of any recent updates. Do you know what these were?
@Carrla wrote:⋮
I always used my emails to keep files safe,
⋮.
Acceptable Use Policy | Legal | Virgin Media states it is customer's responsibility to backup their email account data, i.e. do not rely on your email account's mailbox for backups.
@Carrla wrote:
⋮
there-are a couple of emails I need to access because of an old complaint. Is there any way of doing this?
I am annoyed that VM did not let anyone know this would happen.
try the following to located the missing emails in webmail:
In webmail make sure all folders are subscribed to by:
If the emails still cannot be located then regrettably they are unrecoverable.
--
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on 10-03-2023 15:14
@Carrla wrote:Since VM updated the email a short time ago, I cannot access old emails from pre 2012
⋮
Was not aware of any recent updates. Do you know what these were?
@Carrla wrote:⋮
I always used my emails to keep files safe,
⋮.
Acceptable Use Policy | Legal | Virgin Media states it is customer's responsibility to backup their email account data, i.e. do not rely on your email account's mailbox for backups.
@Carrla wrote:
⋮
there-are a couple of emails I need to access because of an old complaint. Is there any way of doing this?
I am annoyed that VM did not let anyone know this would happen.
try the following to located the missing emails in webmail:
In webmail make sure all folders are subscribed to by:
If the emails still cannot be located then regrettably they are unrecoverable.
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks
on 11-03-2023 15:22
Hi Carrla,
Thanks for your post and welcome to the community.
Apologies for the issues faced with the email @用心棒 helped at all?
Regards,