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welshfarg0
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Not receiving some emails

I'm not receiving emails from one particular source. When this happened before, I was able to talk to a technician who fixed the problem. Nowadays, I simply cannot get through to talk to anyone at Virgin.

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AlexanderMTTH
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Re: Not receiving some emails

 

Hey. 

If it's a personal e-mail address, check the Blacklist in the settings and see if that e-mail has been accidentally blacklisted.
Also, check if you have the setting to automatically reject all SPAM messages. Sometimes when I had that level of SPAM filtering it kind of filter out a lot of e-mails.  

If you have NTL or Bluyoder, I don't know how those look, but it might be the same as these. 

Hope this helps. 

Screenshot 2021-08-31 22.37.23.png

Thanks and regards,
Alexander
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Sofia_B
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Re: Not receiving some emails

Hi @welshfarg0.

 

Welcome the the community and thanks for your first post, we're happy to have you with us. 

 

I'm very sorry to hear this, I appreciate this must be very frustrating and we apologise for any inconvenience caused. 

 

Have you checked the Blacklist in your settings and tried adjusting your spam filters as advised by @AlexanderMTTH

 

Let us know 🙂 

 

Thanks, 

Sofia
Forum Team



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