Virgin Media Community

[Susie2a]

Many thanks, have found 3, yes 3, filters!! Why aren't Virgin more helpful???

[MissPasko]

---

@Susie2a wrote:
Many thanks, have found 3, yes 3, filters!! Why aren't Virgin more helpful???

---

Welcome to the community.  I don't quite understand why you are posting on multiple, outdated threads with a bit of a non sequitur.  The normal behaviour on this forum is to create your own thread (advice for you and any future readers of this thread).  However, if you have found filters that you did not create, you should check all your devices, equipment and email addresses for signs of tampering / hacking.

https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked

[idsymonds]

Just wondered if you’d had any luck wit this as I am having the same you describe...

[Rachael_F]

Hi idsymonds,

Welcome to our forums and thank you for reaching out. I'm really sorry that you're also having trouble receiving certain emails.

If you take a look at the last post on the first page of this thread, you'll see a brilliant breakdown by @ravenstar68 of some of the facts, along with some important questions. Please could you run through his suggestions and let us know how you get on, providing any requested information?

Thanks,

Rachael

[Ahs6alg]

Hello, im also having trouble receiving amazon emails. I have checked my spam folder and the filters and nothing there. Any other ideas??

[John_GS]

Hi Ahs6alg,

Thanks for posting and welcome to the community. I am sorry to hear of the email issue. Have you been able to receive them since posting? If not, is it just Amazon you're not receiving them from or everyone?

Kind regards,