Hi idsymonds,
Welcome to our forums and thank you for reaching out. I'm really sorry that you're also having trouble receiving certain emails.
If you take a look at the last post on the first page of this thread, you'll see a brilliant breakdown by @ravenstar68 of some of the facts, along with some important questions. Please could you run through his suggestions and let us know how you get on, providing any requested information?
Thanks,
Rachael