So thats a yes then. lol It's been a long saga due solely to the appalling service by VM thats why.
Sadly VM as per try to avoid admitting to anything and in the area I live in and down the years we've been prone to dozens of drop out of broadband. Either running half the speed or loosing It completely. This was the latter. So imo money off please!
So, to add insult to injury VM are raising their prices from September at (for me at a least) and extra £4 a month. After what we've all had to put up with these past weeks they're taking the mick! Time to drop my TV package for a start!!
Well here we are over two months later and having made two formal complaints to VM about this issue, and specifically their lack of ownership of the problem that needed pressure on them by the Mod Team, I have received no answer from them let alone any sort of apology! Customer service in my opinion stinks. I would however like to thank the Mod Team for all their help in getting the email issue resolved. Never the less, in view of the absence of a VM explanation/apology and the fact that they are raising prices I have cancelled my contract. I have had great service over the last 15+ years but this has declined significantly in recent times and all things considered I do not wish to remain a customer. Perhaps someone from VM will read this and take note with the view to improving customer service but sadly I suspect that will not be the case as they seem to be ignoring many things.
It's disappointing to hear that you have cancelled due to the frustration caused by this issue.
I'm unsure what has happened with your complaints previously, but if you would like somebody to take a 2nd look please let us know and we'll do all we can to help - or provide feedback where necessary.
Thank you for taking an interest. However the issue regarding email access turned out to be the straw that broke the camel's back. VM customer service has let us down so many times. The fact that they seem to abdicate responsibility and allow a community forum to try and solve customer problems is disgusting. Phone calls to VM have achieved little or nothing and in some instances staff have denied that there is a problem despite that clearly not being the case when so many similar issues are reported on here and in one instance even in national media. Why VM dodge direct contact with customers is somewhat of a mystery. Perhaps they don't wish to acknowledge failures so as to try and avoid any liability. Whilst the email issue was thankfully solved by the input of the Mod Team VM have not responded to me as their customer in any shape or form.
Once again, thank you for your time. I doubt that you can assist further but if you wish to pass on to VM my high level of dissatisfaction that may go in some small way to make them clean up their act and treat other customers properly. My contract with them ends at the end of the month.
I would like to stress that Tom and the other Forum Team members are all Virgin Media employees. The idea behind the Forum is where possible users will assist as first responders, but in instances such as yours, the Forum Team will get involved. The team work from the Virgin Media contact centre in Manchester. However I do agree based on comments from users on here that some employees don't seem to take ownership of the problem and I would hope that @Tom_F could escalate these concerns.
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