@Blackthorn1 wrote: Well It seems somebody on here is a bit twitchy over my post. Don't know why. I thought It was harmless enough.
It was harmless. I know this as I read it too, in fact I flagged the fact that it had vanished to the moderators. In fact I can't understand where it went. @Kev_B@ModTeam can you guys take another look into where the missing post has gone?
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.
I swear to god VM Indian call centres are getting worse! One just rang me (over 2 weeks too late I hasten to add) regarding all the trouble/lack of service I'd been experiencing. For a start he could hardly hear me and vice versa and the silences between his sentences got longer and longer till I could stand no more. By then he'd put the phone down on me again (4th VM rep to have done that by the way) and to say I'm disgusted /frustrated by the whole damn thing is an understatement!!!
It looks like they haven't taken anything off my bill yet for all this inconvenience and that appalling! Every time i speak to someone It's like starting all over again!! I want money off my bill for this madness, so who do I need to talk to to get this? I registered the fault but so far that doesn't seem to have done a thing.
Virgin Media’s legal position with regard to the email service, is, and always has been, that email is a free added-value service for all BROADBAND customers only, with no Service Level Agreement defining any degree of availability or operation for said email service. That is why VM’s definition of available services (the so-called Quad-Play marketing term) is -
TV, BROADBAND, HOME PHONE and MOBILE.
You will note that email is not a service which can be purchased separately and that your Broadband service bill will not be reduced if you elect not to use it - or cannot use it for technical fault reasons.
You have more chance of winning the Lottery than getting compensation for malfunction of the email service.