Menu
Reply
Pollyp40
  • 54
  • 1
  • 5
On our wavelength
467 Views
Message 1 of 4
Flag for a moderator

No access to emails

What is going on with email access? Cannot see emails on any device.

On the PC, via Virgin Media site, I get the message

"Your mailbox is not available at the moment. 

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices."

On my phone I get "Sign-in failed"

Email access had been fine earlier in the day. What has happened?

0 Kudos
Reply
coenoby
  • 2.92K
  • 421
  • 1.64K
Very Insightful Person
Very Insightful Person
426 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: No access to emails


@Pollyp40 wrote:

Email access had been fine earlier in the day. What has happened?


Like many others, your email account has been locked by VM;s "spam and abuse" system.

Follow the advice here to unlock your account:

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema... 

Coenoby

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Pollyp40
  • 54
  • 1
  • 5
On our wavelength
419 Views
Message 3 of 4
Flag for a moderator

Re: No access to emails

Thanks for this
The problem "corrected itself" last night about 6pm
0 Kudos
Reply
Natalie_L
  • 3.69K
  • 157
  • 319
Forum Team
Forum Team
364 Views
Message 4 of 4
Flag for a moderator

Re: No access to emails

HI Pollyp40, 

 

Thank you for reaching out to the Community. 

 

Apologies for our late response but we are happy to hear the issue has now been resolved. 

Please get in touch if we can assist with anything in the future 🙂 

 

Thanks 

 

 

Nat
0 Kudos
Reply