Virgin Media Virgin Media Community

Pollyp40 · ‎21-10-2021

What is going on with email access? Cannot see emails on any device.

On the PC, via Virgin Media site, I get the message

"Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices."

On my phone I get "Sign-in failed"

Email access had been fine earlier in the day. What has happened?

coenoby · ‎22-10-2021

@Pollyp40 wrote:
Email access had been fine earlier in the day. What has happened?

Like many others, your email account has been locked by VM;s "spam and abuse" system.

Follow the advice here to unlock your account:

Coenoby

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

coenoby · ‎22-10-2021

@Pollyp40 wrote:
Email access had been fine earlier in the day. What has happened?

Like many others, your email account has been locked by VM;s "spam and abuse" system.

Follow the advice here to unlock your account:

Coenoby

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Pollyp40 · ‎22-10-2021

Thanks for this
The problem "corrected itself" last night about 6pm

Natalie_L · ‎23-10-2021

HI Pollyp40,

Thank you for reaching out to the Community.

Apologies for our late response but we are happy to hear the issue has now been resolved.

Please get in touch if we can assist with anything in the future 🙂

Thanks

Nat

No access to emails