No Webmail Login

[shamick59]

Can anyone tell me how I move my situation on now, possibly with legal redress  I haven't been able to log into webmail since 19th/20th June  I have raised tickets with IT who have either said resolved or my last one is radio silence   I am told to change my password, I can't as I don't have the option to put in my email address through the link on my account page  I just get forbidden  I had high hopes of my last contact via this page as they finally seemed to understand my problem  However nothing since Wednesday  This has cost me money now as I have lost work and and am unable to change my email address on some accounts without confirming I want to do so by clicking on a link sent to my ntlworld email.  Please help someone  Thank you!

[Adri_G]

Hi shamick59, thank you for reaching out on our help forums.

Sorry to hear of the login issues you have with your email account, we'd love to help with that.

As you're unable to reset your password due to this error, we can have a look for you and assist with that change.
To do this I will send you a PM here shortly.

Please, check the top right-hand side of our page to find a white envelope.
Click on this and you'll see my message.