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Need @blueyonder.co.uk email account restored urgently

Does anyone know how to have a blueyonder.co.uk email restored?

It was my original email address when I joined Virgin (am still a Virgin customer), but I'm now unable to access it.

Any help would be greatly appreciated!

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Re: Need @blueyonder.co.uk email account restored urgently

Hello

Does it still show up on your account as a secondary email address.

Have you ever left Virginmedia as the email address is linked to your account.

If they have pruned the account after you left will normally be done 90 days after leaving then due to data protection the email address cannot be restored, even if they would there would be no emails in it.

Regards Mike

 

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Re: Need @blueyonder.co.uk email account restored urgently

That reply is way too pessimistic. If the BY address was recently operating, as it seems it was, but was closed by VM because it was an orphan account then it might be possible to do a "move and transfer" and restore it if we act quickly, albeit at the expense of every single address currently on the the VM account. Read this:

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073



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