Virgin Media Community

[Tracy65]

I have an old ntlworld email account which I do not use. 

I have received a message from a 'hacker' demanding money! 

Please fully delete this email account so that it cannot be used by scammers. 

Thank you

[Matthew_ML]

Hello @Tracy65, thank you for your post and welcome to the community. 

I am sorry to hear you got a scam email, we understand how annoying they are. The email accounts are very secure so please don't worry. 

If you do want it deleting forever this is something we can look into for you I will pop you a PM now so we can get this deleted for you. Thanks

[Matthew_ML]

Hello Tracy65, I am very happy to report I have put a request in to IT to delete this email account.

This can take up to 3-5 working days. If you need anything again you know where to find us. Thanks 

[Tracy65]

Hello Matt,

Thank you 😊

[Tom_W1]

Hi @Tracy65 - you're very welcome!
Many thanks