Hi, I have a old NTL world account (guessing over 12 yrs).
Its been hacked with the password and I am getting constant dodgy emails.
I am not a current VM customer, I have called VM today 22/08/19 and they have told me they can not delete it due to me not remembering the account number from years ago. Apparently this email should of been deleted within 90 days of VM taking over NTL but this is clearly not the case.
I do not know the password to the email, I can not remember my log in details. It is currently set up on my phone. I am guessing the hackers would of changed all the details to it anyway.
Don't worry - the Forum Team here in the community are VM employees. They can get your personal details by private message and they will raise a ticket with the IT department for permanent deletion of the email address and mailbox. Just wait here for them to reach this thread in a few hours/days depending on the workload.
When they are done, you can verify by running the email address through mailtester.com. If still showing valid, come back and let us know.