Menu
Reply
Highlighted
  • 2
  • 0
  • 0
doddy1
Joining in
601 Views
Message 1 of 9
Flag for a moderator

NTL world email has been hacked

Hello,

Believe I need some help from the virgin help team please.

My old ntlworld email appears to have been hacked. I can no longer access my account as it says my credentials have been changed.

Please can you help with this as I have already had my amazon account and Netflix account hijacked as a result of this.

Thanks,

Luke.

0 Kudos
Reply
Highlighted
  • 9.98K
  • 1.1K
  • 4.77K
Very Insightful Person
Very Insightful Person
597 Views
Message 2 of 9
Flag for a moderator

Re: NTL world email has been hacked

Hi Luke.

Are you a VM broadband customer and is the ntlworld address linked to that account? answer that and we can go onto the next stage.



As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped



0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
doddy1
Joining in
580 Views
Message 3 of 9
Flag for a moderator

Re: NTL world email has been hacked

Hello Howard,

I used to be a VM customer, but I am not anymore.

Thanks, 

Luke

0 Kudos
Reply
Highlighted
  • 9.98K
  • 1.1K
  • 4.77K
Very Insightful Person
Very Insightful Person
573 Views
Message 4 of 9
Flag for a moderator

Re: NTL world email has been hacked

Luke

Then you probably will mostly dislike what I have to advise.

You have no right to use VM e-mail. Only VM broadband customers have that right. Your ntlworld address should have been closed when you left VM. Unfortunately VM left a lot of these live and, unsurprisingly, people have continued to use them.

The only help you will get from the VM Forum Team here is help to close the address permanently. You will not get any help to access it as you have no right to such access.

It is problematic to discuss a possible work round to restoring access but if you log in via web mail and use the forgotten password link to reset the password you might just be lucky. This will only work if you can remember the answer to the security question you'll be asked and the hackers have left this untouched. You may have to enter the answer in uppercase letters. 

If that doesn't work, wait here for the VM Forum Team to pick up this thread (up to a week) and help you get the address deleted. That is really it. I guess the address credentials were changed by the hackers. 

 



As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped



0 Kudos
Reply
Highlighted
  • 919
  • 34
  • 52
Forum Team
Forum Team
526 Views
Message 5 of 9
Flag for a moderator

Re: NTL world email has been hacked

Hi doddy1. 

 

Thanks for messaging us. 

 

The email account would be disconnected within 90 days of disconnection and when logging in on the home page it will not allow any access as this is a former account. 

Can you try logging in at mail.ntlworld.com please. If you are unable to log in after this there will be nothing much which can be done. 

 

Kind Regards

 

Chris_W1

0 Kudos
Reply
Highlighted
  • 26.85K
  • 1.16K
  • 4.52K
Very Insightful Person
Very Insightful Person
525 Views
Message 6 of 9
Flag for a moderator

Re: NTL world email has been hacked

@ChrisT_W1 you need to get the account deleted if its been hacked and is being used to reset passwords on other services.

@ModTeam flag this one as it needs deleting

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

  • 18.02K
  • 1K
  • 7.62K
Very Insightful Person
Very Insightful Person
523 Views
Message 7 of 9
Flag for a moderator

Re: NTL world email has been hacked

@doddy1 

Try the Forgotten password link as suggested by Howard, if you still can't get in post back.

@Jen_A  - can you take a look at this please?

Tim

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

Highlighted
  • 9.98K
  • 1.1K
  • 4.77K
Very Insightful Person
Very Insightful Person
517 Views
Message 8 of 9
Flag for a moderator

Re: NTL world email has been hacked

@doddy1 

I stand completely by the advice I gave you in relation to your issue. I have made my position clear to VM Team management about the advice you got from the VM Team member who replied to your post. It is plainly inaccurate and inadequate. I hope VM will correct it today and arrange to delete the ntlworld address that is causing you so much trouble. I don't work for VM but  VM have decided to endow a group of us with the rank of Superuser because we are capable of providing excellent advice as often the first responders in cases like this.  I do my best to fulfil the trust that has been placed in me. I have not broken that trust in your case.



As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped



Highlighted
  • 15.16K
  • 510
  • 1.85K
Forum Team (Retired) Jen_A
Forum Team (Retired)
487 Views
Message 9 of 9
Flag for a moderator

Re: NTL world email has been hacked

Hi doddy1,

We can get the email account totally removed for you to prevent any further issues. Please reply to my my PM (purple envelope top right) with the requested information and I'll get back to you.

Regards 🙂


Jen
Forum Team