NTL Account – Stopped Receiving Emails

[Foxx744]

I have been using my NTL email account since NTL first appeared many years ago and it hasn’t let me down once – until now. On the 21/11/22 it stopped working and hasn’t received mail since, which is disconcerting as this is my main email contact. I cannot send messages either.

I use “Mozilla Thunderbird” and have had no issues with it. At some point long ago, I changed from POP3 to IMAP with no issues.

I have updated windows and carried out virus checks etc.

When ever my client tries to connect with the Virgin Media server, I get the following:

Login to server imap.virginmedia.com with username "email address" failed

Retry /Enter new password / Cancel

I have not changed my password.

When I log into my Virgin Media Account and go to Virgin Media Mail, all I get; and to my knowledge, all I have ever got is “Your mailbox is not available at the moment”. There was a time a long long ago when I could read my mails from the server but that doesn’t seem to exist anymore.

Some direction/assistance would be appreciated.

My details:
Incoming Server Name: imap.virginmedia.com
Username: “your email address”
Port: 993
Security Connection: SSL/TLS
Auth Method: Normal password

Outgoing Server (SMTP) Setting: Virgin Media-smtp.virginmedia.com (Default)
Details of selected server.
Description: Virgin Media
Server Name: smtp.virginmedia.com
Port: 465
Username: "your email address"
Auth Method: Normal password
Connection Security: SSL/TLS

Many thanks....

[Gareth_L]

Hello Foxx744.

Thanks for your first post and welcome back to our Community.
Sorry to hear you are having an issue with your emails.
I'd like to take a look into this for you.

If you could also try changing your password, waiting 30 minutes and then trying webmail again, that would be great.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[Foxx744]

I don't think I have a facility to change password.

I also don't seem to have a webmail facility.

I use an email client - Mozilla Thunderbird.

[Matthew_ML]

Hey Foxx744, thank you reaching out and confirming this.

I can see my colleague has sent you a PM, you can see this in the purple envelope.

If you go to there you will see this and will be able to reply. Thanks