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My emails rejected as including spam

Penguin12
Joining in

I forwarded an email to the sender and it was rejected with this message.

Your message did not reach some or all of the intended recipients.

 

      Subject:     RE: Papers for 21 March NPPC meeting

      Sent:  17/03/2022 09:45

 

The following recipient(s) cannot be reached:

 

      'James Mackman' on 17/03/2022 09:45

            552 5.7.0 SPAM Content Found (VM603) UmgUnJNIPau4XUmgVnrzf1

This is the third time I have had a similar problem in the last two days and urgently need to be able to forward the emails to my work address to access them at a meeting.

7 REPLIES 7

Travis_M
Forum Team
Forum Team

Hi @Penguin12

 

Thanks for posting on our community forum!

 

Sorry to hear about this, do you experience this issue with sending any other emails? Are you experiencing via webmail or using a client such as Outlook etc?

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


用心棒
Very Insightful Person
Very Insightful Person

Whilst waiting for Virgin Media to resolve the issue consider the following workarounds:

  • send via an alternative (non-Virgin Media) email address
  • save to PDF and forward
  • save to file, compress and password protect before forwarding

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click helpful.jpeg Mark as Helpful Answer and solved, or use thanks.jpeg Kudos to say thanks

The problem only started yesterday.

I am using Outlook to get my emails.

 

Thank you for that. Are you able to try other clients to see if the issue is replicated?

^Martin

chrisclarke
Tuning in

I've had a similar issue for the past week.  e-mails from a reputable business I've worked with for years have been going into spam. When I've found the e-mails and replied, something in their footer (signature block) was being seen as dodgy and the e-mail was not sending until I deleted the footer. Next day, my e-mail address was blocked by Virgin. They thought I had malware but I do not.

I think they have upped their security and are reacting to false positives.

Penguin12
Joining in

It was the emails which I sent which were supposed to contain spam.  Fortunately, the problem appears to have gone now.

HI Penguin12

Thanks for the updated reply

Glad to hear its all sorted now for you

Gareth_L