Virgin Media Community

[pcclemence]

Hi

In that case, can I have an update as to the progress of the ticket?

[Martin_N]

IT Ticket can take up to 5 working days to be resolved. As the ticket was submitted today there is still the full 5 working days. 

^Martin

[pcclemence]

Hi. The ticket was submitted on the 31st of may, 8 days ago. It is therefore 3 days overdue.

[Megan_L]

Hi Pcclemence,

Thanks for coming back to us about this, I am sorry for the delay in getting this issue with your mailbox resolved. 

The IT team are still working hard to get this issue fixed ASAP for you, however I understand it's frustrating for you. 

We thank you for your patience whilst the team work on this for us.

Thanks,

Megan_L

[pcclemence]

Hi

Is there any further update to this?

[Gareth_L]

Hello pcclemence

Let me get an update for you 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[JLEADY]

Hi

I am having the same problem. emails stopped coming to my phone and when I attempt login on laptop get this message. I've not changed any passwords

[JLEADY]

all sorted now thanks

[Zoie_P]

Hi JLEADY, 

thanks for letting us know and glad this is resolved, can you please let us know how this was resolved?

Zoie

[buncranaboy]

I'm getting the mailbox unavailable. try again in an hour message.

No changes to status, username or password - in fact it was working fine earlier this morning.

Been "down" for a couple of hours now. Is there a quick fix as with working from home, it's causing me some major problems

Thanks