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Andynew2
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Mailbox unavailable message 2nd day without email.

Can someone help me access my blueyonder email account. Tried changing passwords and setting up the account from another device but nothing works. Will IT call me today as promised???

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coenoby
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Re: Mailbox unavailable message 2nd day without email.


@Andynew2 wrote:

Can someone help me access my blueyonder email account. Tried changing passwords and setting up the account from another device but nothing works. Will IT call me today as promised???


Sadly you do not say what the issue is.

Is it:

"Your mailbox is not available at the moment.

Please retry again in one hour.........."?

If that is the case and you have already tried resetting the password without success then it is highly likely that your account needs to be unlocked. The Forum Team (VM employees) can get that done for you. They will contact you via this forum so keep checking back.

If you are seeing a different problem or if you do manage to get the problem resolved by the VM customer services team over the phone then please post back here and let everyone know. 😉

Coenoby

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Andynew2
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Re: Mailbox unavailable message 2nd day without email.

Yes that's it exactly!

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DJ_Shadow1966
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Re: Mailbox unavailable message 2nd day without email.

Hello

I have escalated to the VM forum team, somebody will be along in this thread to resolve it for you.

Regards Mike

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coenoby
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Re: Mailbox unavailable message 2nd day without email.


@Andynew2 wrote:

Yes that's it exactly!


Thanks for confirming that. 👍

One of the Forum Team will contact you via the Forum with some more questions, hopefully later today.

Coenoby

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Andynew2
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Re: Mailbox unavailable message 2nd day without email.

Many thanks Mike. I guess one never realizes how much one relies on email until it's not there.

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Hollie_B
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Re: Mailbox unavailable message 2nd day without email.

Hi there :Andynew2 

 

Sorry to hear you've been having issues with your email account. I appreciate this would be frustrating when needing to access your account. 

 

Is there an error message that pops up when you try to sign in? Does an error message pop up when you change the password? 

 

What device and browser are you using to access the account? Are you logging in here

 

Thanks, 

 

 

Hollie - Forum Team


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Andynew2
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Re: Mailbox unavailable message 2nd day without email.

Hi Hollie,

I'm using a PC and my main browser is Firefox. I use Thunderbird as my email client. The message I got when trying to access the Virgin email directly was

Sorry! Your mailbox is not available at the moment. Try again in an hour etc  etc. Tried changing the password and server settings but nothing worked.

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Andynew2
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Re: Mailbox unavailable message 2nd day without email.

Is anything happening??

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Hollie_B
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Re: Mailbox unavailable message 2nd day without email.

Thanks for your reply @Andynew2 

 

I'll be able to take a look in to this for you to check and see what's going on with the email account. 

 

I'l send you a private message so that I can take some details. 

 

Thanks, 

 

 

Hollie - Forum Team


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