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Message 21 of 31
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Re: Mailbox Unavailable

Interesting to read that email accounts were hacked in February, mine was too, bloody well nice of VM to let us know!  I also had a forwarding of emails set up, luckily they didn't get any financial details.

It was very unethical and irresponsible of VM not to declare a hacking.  

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Message 22 of 31
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Re: Mailbox Unavailable

Hi vinny73,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about this. I will private message you so we can look into this. 

 

^Martin

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Message 23 of 31
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Re: Mailbox Unavailable

Hi,

My NTLworld.com email address has not been accessible since Thursday.  I would appreciate some assistance with this.

Thanks,

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Message 24 of 31
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Re: Mailbox Unavailable

Hi davidgc,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about the issue you're having. I will private message you so I can look into this. 

 

^Martin

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Message 25 of 31
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Re: Mailbox Unavailable

HI

Can I get a responce from VM moderator as to when we can expect to get our email accounts back.

I hav been without emails since Thursday.

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Message 26 of 31
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Re: Mailbox Unavailable

Hi Pacman1952,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue you're having. I will send you a private message you we can look into this. 

 

^Martin

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Message 27 of 31
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Re: Mailbox Unavailable

Please can I have some contact and a private message? I posted yesterday in this thread and see other people have been responded to but I appear to have been overlooked. Thanks.

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Message 28 of 31
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Re: Mailbox Unavailable

Hi AJCOVENEY,

 

Thank you for post and welcome to the community. 

 

Our apologies for the delay in responding to yourself. 

 

I will send you a private message so we can look into this further. 

 

^Martin

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Message 29 of 31
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Re: Mailbox Unavailable

I too have this issue and have had no response to a post on here, I've spent an hour on hold with no success and had to learn my email was hacked in February from Google when trying to sign in on my son's tablet! Not impressed Virgin! I'm waiting for your reply.....

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Message 30 of 31
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Re: Mailbox Unavailable

Hi Makai73,

 

Thanks for your post and welcome to the Community Forums. I'll PM you shortly to get your account details.. Just to clarify, mailboxes that do not have an active Virgin Media account attached can only be deleted, unfortunately there is no way to re-activate these mailboxes.

 

Cheers,

Corey C

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